Fix a sync problem
What each sync state in the status bar means when sync stops, and what to do about it.
Your work is always saved on this device first, so a sync problem never loses a change. Point at the sync state in the status bar to read why sync stopped. Most problems clear on their own, or with one step from you. The sync states that are not a problem are on Turn on sync.
| Sync state | What to do |
|---|---|
| Offline | Connect to the internet. You can keep working, and changes sync when it is back. |
| Not synced (your sync subscription ended or never began) | Subscribe on your account page. If your trial has also ended, adding and changing transactions stops until you subscribe or buy a license. |
| Not synced (the business has not synced yet since TrueSum opened) | Wait. This clears on its own after the first sync. |
| Update required | Another device updated this business with a newer TrueSum. Update TrueSum here. Press Update in the title bar when it appears (see Get help). You can still view everything. |
| Another account | This business was synced under a different account than the one signed in. Open it and choose Disconnect and Open to use it here, or sign in to the other account. Disconnect and Open makes it a local business on this device. The cloud copy stays with the other account. |
| Sync paused | Point at it to read why. See below. |
When sync is paused
| Pointing at it says | What to do |
|---|---|
| Sign in to sync this business. | Press Sign in in the status bar. TrueSum also says "You're signed out. Sign in to keep syncing." when it opens. |
| Turn off Privacy Mode in App Settings to sync this business. | See Privacy Mode. |
| Up to 5 devices can sync with this account. | Remove a device you no longer use on the Devices page of your account. |
| The sync server is not answering. | Wait. Sync tries again on its own. |
| This business was updated on another device. | Wait. TrueSum downloads the new copy as soon as it can reach it. |
| This business was restored in the cloud and no longer matches the copy here. | Turn on sync again and choose which copy to keep (see Stop sync). |
If a business becomes local on its own
Sync turns off by itself when the cloud copy was deleted. TrueSum says "The cloud copy was deleted. Sync is off." and the status bar says Local. Your books stay on this device. Turn sync on again to put them back in the cloud.